sportbet Privacy Policy

1 Introduction and  Overview

sportbet is an online casino and betting platform that provides services to users in Bangladesh. We take the protection of our users' privacy very seriously. This Policy will tell you what information we collect, how we use it, where we store it, and what steps we take to protect your information.

This Policy applies to the website https://sportbet.cam and all services connected to it. If you use our platform, you automatically fall under this Privacy Policy.

We may update this Policy from time to time. For any changes, we will notify you via your registered email and update the date on this page.

2 What  Information We Collect

sportbet collects information from users at various stages. Below is a description of the information collected across different categories:

2.1 Registration and Account Information

• Full name (in Bengali and English)
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Preferred currency (Bangladeshi Taka / BDT)

2.2 Identity Verification Information (KYC)

• National ID (NID) number or passport details
• Proof of address (utility bill or bank statement)
• Selfie or face verification photo (where applicable)

2.3 Financial Information

• bKash, Nagad, Rocket, or Upay account number (partial, not full)
• Bank account details (for bank transfers)
• Transaction history — deposit and withdrawal records

2.4 User Behaviour Information

• Gaming history and preferred game categories
• Time spent on the website and pages visited
• Click patterns and search history
• Bonus and promotion usage records

2.5 Technical Information

• IP address and device ID
• Browser type and operating system
• Cookies and session data
• Login time and location data

3 Purpose of  Data Use

sportbet uses the information collected for the following purposes:

• Account management: To register your account, handle login, and ensure secure access.
• Identity verification: To confirm age and identity and maintain platform security.
• Processing financial transactions: To complete deposits and withdrawals correctly.
• Customer support: To resolve your issues via live chat or email.
• Fraud prevention: To detect suspicious activity and keep your account secure.
• Responsible gaming monitoring: To identify harmful gambling patterns and provide necessary support.
• Personalised experience: To recommend games and offers based on your preferences.
• Marketing communications: To send information about new promotions and bonuses, subject to your consent.
• Legal compliance: To comply with applicable laws and regulations.

4 Data  Sharing and Third Parties

sportbet may share your information with trusted third parties in limited circumstances:

4.1 Payment Processors

Information necessary to complete transactions is shared with the relevant service providers for bKash, Nagad, Rocket, Upay, and bank transfers.

4.2 Technology Partners

We work with specialised technology service providers for platform operations, security, and analytics. These partners are bound to comply with our privacy standards.

4.3 Game Content Providers

Certain technical data may be shared with game developers such as Pragmatic Play, Spribe, JILI, and PG Soft, but this never includes directly personally identifiable information.

4.4 Legal Obligations

Information may be provided to relevant authorities as required by court orders, legal processes, or government directives.

4.5 Fraud Prevention

Information may be shared as needed to prevent fraud, money laundering, or any other illegal activity.

5 Data  Protection and Security

sportbet applies industry-standard technical and organisational measures to protect your information:

• SSL/TLS encryption: All data transmitted on the platform is protected with high-level SSL encryption technology.
• Password hashing: Your password is never stored in plain text; advanced cryptographic hashing technology is used.
• Two-factor authentication: An option is available to enable an additional layer of security when logging into your account.
• Access controls: Only authorised staff can access your information for specific, necessary purposes.
• Regular security audits: Regular security tests are conducted to identify system vulnerabilities.
• Data backup: Important data is regularly backed up to prevent accidental data loss.
• Firewall and intrusion detection: Around-the-clock monitoring is in place to prevent unauthorised access.

6 Cookies and Tracking  Technology

sportbet uses cookies and similar technologies to improve the user experience. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential cookies: Required for login sessions and the basic functionality of the platform.
• Functionality cookies: Remember your preferences and settings so you do not have to set them up each time.
• Analytics cookies: Help improve the platform by analysing user behaviour.
• Security cookies: Used to detect fraud and bot activity.

You can control or disable cookies from your browser settings, but this may limit some features of the platform.

7 Data  Retention Period

sportbet retains your information for specific periods:

• Active account: All information is retained for as long as your account remains active.
• Closed account: Even after an account is closed, certain information may be retained for a defined period to meet regulatory requirements and legal obligations.
• Financial records: Transaction data may be retained for a longer period in accordance with financial regulations.
• Marketing consent: If you withdraw from marketing communications, the related information is deleted immediately.

After the defined retention period, your information will be securely deleted or anonymised.

8 Your  Rights

As a user of sportbet, you have the following rights:

• Right of access: The right to request information about what data we hold about you.
• Right to rectification: The right to request correction of any inaccuracies in your information.
• Right to erasure: The right to request deletion of your information in certain circumstances (though it may not always be possible to delete all information due to legal obligations).
• Right to restrict processing: The right to request that processing of your information for specific purposes be limited.
• Right to data portability: The right to request your information in a structured format.
• Right to object: The right to object to direct marketing or certain processing activities.
• Right to withdraw consent: The right to withdraw marketing consent at any time.

To exercise these rights, contact us at [email protected]. We will respond to your request within 30 days.

9 Children and  Minors

sportbet strictly prohibits providing services to anyone under the age of 21. We do not knowingly collect information from minors.

Age verification is mandatory during registration. If we learn that a user is under the age of 21, we will immediately suspend their account and delete the information collected.

10 Policy  Changes

sportbet reserves the right to update this Privacy Policy at any time. For any significant changes:

• The "Last Updated" date at the top of this page will change.
• Registered users will receive notification of changes by email.
• A notice will be displayed on the platform for significant changes.

Continued use of the platform after changes are made will be considered your consent to the updated Policy. We therefore recommend visiting this page regularly.

11 International Data  Transfers

As a global service, sportbet may process your information outside of Bangladesh. For any international data transfer:

• Adequate data protection measures are ensured in the recipient country.
• International data protection standards (GDPR-compatible agreements) are followed.
• Encryption is used during data transfers.

12 Contact and  Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Live chat: Support available 24/7 in Bengali

We take all privacy-related requests and complaints seriously and aim to respond as quickly as possible. Ensuring the protection of your information is our responsibility and we are committed to fulfilling it.